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Return & Exchange Policy

Cancellation Policy: 

Most purchases from business sellers are protected by the Customer Contract Regulations 2013 which gives you the right to cancel the purchase within 14 days after the day you receive the item. If you are not satisfied with any aspect to our products, just return the product within 14 days and you will get the full refund. You would only need to pay the return shipping cost.

  • You have the right to cancel your order items anytime up to 14 working days after the delivery of the items by contacting our customer services department at Hexa Support .
  • The item for return must be in "as new "condition, which means the same condition as it was when it left us.
  • If you fail to return the items within 14 days of your cancellation, then we will make a charge in respect of the cost of recovering the items.
  • If you do not return the goods or fail to make them available for collection within 14 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the set price on the website.
  • You (the customer) are responsible for paying for the return costs and must ensure that the goods are packaged well to avoid damage.
  • Please ensure the parcel is returned via tracked delivery service so that we can follow the progress of your shipment and keep the tracking number in your possession.
  •  If it is not returned via this method and subsequently lost we will not issue a replacement.
   

For Return please send instrument on following address:

     46 Lowestoft Mews,
    Fishguard Way, London. E16 2ST

    United Kingdom. 


Exchange Policy

 

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

  • Hexa instruments Ltd. guarantees your 100% satisfaction with our products.
  • We offer exchange within 14 days of purchase date.
  • No replacing fees & hassles free.
  • Hexa instruments Ltd. allows one exchange per purchased product.
  • Exchange can be applied toward a similar product of equal or greater value.
  • Please keep the receipt.
  • The item must be returned in new condition and with all the original packaging
  • Customer is responsible for return postage, but we will cover the expenses in sending the replacement
  • Shipping charges are non-refundable
  • We will not take ownership for items lost during return.