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Hexa Shears Warranty Policy

What is Covered:

All Hexa shears are covered by our Warranty policy.


Hexa Instruments Ltd.® certified that their all shears to be free from defects in material or workmanship for the LIFE OF THE SHEAR, excluding damage and normal wear & tear. 

It covers any defects in material or workmanship for the entire life of your Hexa shears.

Warranted products will be repaired or replaced, under warranty option, and returned at no charge.

 

What is Not Covered:

Shears which have been abused beyond the demands of ordinary use or that have been serviced by any other company other than a certified one are not covered under this warranty.

Hexa Instruments Ltd.® will not be liable in tort or otherwise for incidental or consequential damage arising from the use of this shear.

Failures due to misuse, abuse or normal wear and tear are not covered by this warranty.

Hexa Instruments Ltd. shall not be responsible for any consequential damages. 

DEFECTS IN MATERIALS OR WORKMANSHIP:

It is our experience that a product that fails prematurely due to a manufacturing defect in materials or workmanship, will generally do so very early on, often the first or second time the product is used. 

When returned for inspection, these products are generally found to still be in like new condition and show very little signs of use. 

It is uncommon for a product that was manufactured with a defect, to survive under normal use for any extended period of time.

Products that are returned for warranty inspection after months or years of continuous reliable service are rarely found to be defective.

The most common demand for service is the result of normal wear and tear issues, which are not considered to be a defect in materials or workmanship.

To obtain service under this warranty, return the defective product(s) by following these instructions: 


   1. Notify us within 14 days of claimed defect.

   2. Use a padded envelope for shipping.

   3. Enclose your proof of purchase.

   4. Enclose a note describing the problem.

 

   6 Month Accidental Drop Warranty with 420J2 & 440-C Steel Scissors.

 

   If you drop your Hexa Shear within the first 6 months and damage them Hexa Instruments Ltd. will repair them for free.